Payments can be made online via a 128bit secure internet server,
by fax, by post or by telephone. In all payment methods, your funds
must have cleared prior to shipment of goods. Where an item is not
in stock, no payment will be taken for this item. An estimated delivery
date will be sent to you via email. If this is acceptable, payment
will be taken from you on the day of shipment.
Online
Payments
Select the items that you wish to purchase and add them to your
shopping cart. Once you have the items that you require, continue
to the checkout. Enter the required details, via the 128bit secure
internet server. Upon completion of your transaction, an automatic
email will be sent to you, confirming details of you order.
By Fax
Proceed with the selection of your vehicle type. You will then be
able to click on the button "Add to Fax Order". This action
will launch a new window containing the fax form, including the
parts that you have just selected. This page can be completed all
online, except the credit card details and then printed out for
you to manually enter your credit card details. Please write clearly,
using an ink pen and in CAPITAL letters! After your fax has been
received, your order accepted and entered into our system an email
will be sent to you, confirming details of you order.
Note: Some firewall programs and other software
can stop a new window from being launched. We suggest that you turn
this feature off in the software program that you are using until
you have finished creating the order.
Fax +44 (0)845 22 55 012
Click here
to open standard pdf order form
By
Post
If you have a printer, we would suggest that you complete the fax
order page online, then print out and complete the credit card details.
Payment can be also made by cheque, postal order or bankers draft
made payable to EBC Brakes Direct Ltd and post to:
EBC Brakes Direct Ltd
131 Ashburnham Road
Northampton
NN1 4RB
After your postal order has been received, your order accepted
and entered into our system an email will be sent to you, confirming
details of your order.
By
Telephone
Proceed with the selection of your vehicle type. This will then
enable you to write down the EBC product numbers. Have your credit
card details ready.
Call +44 (0)845 22 55 011
After your telephone order has been received, your order accepted
and entered into our system you will be given verbal confirmation
and sales order reference number. An email will be sent to you,
confirming details of you order.
In
Person
EBC Brakes Direct Ltd do not accept callers in person.
Verified by Visa (VbV)
Visa have launched a new service called, "Verified by Visa"
or VbV. The aim of the service, is to reduce fraudulant use of your
credit card whilst purchasing goods on the Internet. Briefly, the
service works like this. You register for the service via your card
issuer, you will be requested to enter a password. When you shop
online at a web site that is enabled to accept payments with VbV,
you will be prompted in a pop up window for the password you gave
your card issuer when you registered. IMPORTANT: When you are completing
an online transaction and about to enter your card details, you
are longer on ebcbrakesdirect.com's web site. Your are transferred
seamlessly to Barclaycard Merchant Services. We automactically tell
Barclaycard how much you want to spend. Once you have entered your
credit card details, Barclaycard then check to see if you have registered
for VbV. If you have then the pop up window, requesting your password,
is displayed. Once you have entered your pasword in correctly, the
transaction process continues. Without the password, the transaction
does not continue!
If you contact your card issuer, we would suggest via their web
site. If your card issuer is promoting VbV, then there will be some
details and perhaps the registration process available for you to
complete. If not, and you want to use VbV, then ring them and find
out when they will be offering this service.
SecureCode
MasterCard also have the same service, it is called SecureCode.
We believe it will be on offer to its customers by the end of March
2004. It will work in the same way that’s been described above.
EBC Brakes Direct Ltd strongly support the new service offered
by Visa and MasterCard. It should reduce the "fear" of
shopping online. It is widely recogonised, by many IT professionals,
that you are more likely to have your card details copied in a resturant
or bar then have your card details misused during an online transaction
via a secure web page. This is a relitivly new service that is being
offered in the UK and across the world. If your card issuer is not
promoting it via their web site, we suggest that you telephone them,
and enquire as to when they will be offering this service. If enough
people ask the same question, they will take notice as they will
not want to have un-happy customers! On the Visa link below, Lloyds
TSB, Bank of Scotland and Halifax are listed as offering this service.
You can find out more details from Visa by clicking here: http://www.visaeu.com/iusevisa/seehowitworks.html
At present there are no details regarding SecureCode on MasterCard's
UK web site. There are details however on MasterCard's US site.
http://www.mastercard.com/securecode/securecode_main.html
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